Return Policy

At Zayt, we take pride in the quality and integrity of our products. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may return your item within 30 days of receiving your order.

To qualify for a return:

  • The item must be unused, unopened, and in the same condition you received it, including original packaging, labels, and accessories.
  • You must provide proof of purchase or order number.
  • Returns requested more than 30 days after purchase cannot be accepted.

Exclusions

  • Items purchased during a promotional sale, discount, or marked as Final Sale are not eligible for refund.
  • Due to hygiene standards, we cannot accept returns of opened or used products, or products with broken hygiene seals.

Return Shipping & Costs

  • The buyer is responsible for arranging and paying for return shipping.
  • We recommend using a tracked delivery service, as Zayt cannot be held responsible for returns lost in transit.
  • Original shipping costs (if applicable) are non-refundable.

Refunds

  • Once your return is received and inspected, we will notify you via email to confirm approval or rejection.
  • Approved refunds will be issued to your original payment method.
  • Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.
  • If you haven’t received your refund after this period, please contact your bank or reach out to us directly.

Exchanges & Replacements

  • We only replace items if they are defective, damaged, or incorrect.
  • To request an exchange, email us with your order number, photos (if applicable), and a description of the issue.
  • You may be responsible for return postage unless otherwise agreed.
  • Replacement delivery times may vary depending on your location.

Statutory Rights

This policy does not affect your statutory rights under UK or EU consumer protection law.

How to Initiate a Return

  • Email us with your order number, reason for return, and product details.
  • Once your return is approved, send the item to the return address provided in our reply.
  • Please include your order number and name clearly on or inside the parcel.