FAQ
1. What is Elixir by Zayt?
Elixir by Zayt is a premium hair oil treatment formulated with a rich blend of organic botanical carrier oils and essential oils designed to strengthen, nourish, and revitalise hair from root to tip.
2. Who can use it?
It’s suitable for women, men, and children aged 2 years and above. Safe for all hair types: straight, wavy, curly, or coily, and ideal for anyone experiencing dryness, thinning, breakage, or scalp imbalance.
3. What hair types or concerns does it help with?
- Dry, damaged, or chemically treated hair
- Fine or thinning hair requiring more fullness
- Curly or coarse hair needing hydration and manageability
- Normal hair for maintenance of shine, strength, and health
4. How do I use it?
Apply to dry or damp hair. Rub a small amount between your palms, distribute evenly through lengths, ends, and massage a few drops into the scalp to support circulation and scalp health. Style as desired - leave in for smoothness or use as a pre-styling treatment.
5. How often should I use it?
For best results, use 2-3 times weekly. For intensive treatment, apply before shampooing or as an overnight mask.
6. When will I see results?
- 2–3 weeks: hair feels softer, smoother, and more manageable
- 4–6 weeks: visible improvement in strength, density, and shine
- 8–12 weeks: significant enhancement in fullness, hair health, and scalp balance
Results vary depending on hair condition and frequency of use.
7. Is it safe for colour-treated or bleached hair?
Yes. The formula is safe for colour-treated or bleached hair, helping to restore hydration, smoothness, and shine.
8. Does it make hair greasy?
No. Elixir by Zayt uses lightweight, cold-pressed oils and plant-based alternatives to silicones, absorbing quickly without leaving heavy residue.
9. Are there any allergens or nut oils?
Yes, the formula contains nut oils (Sweet Almond Oil) and essential oils with natural fragrance allergens such as Linalool, Limonene, Citral, Geraniol, and Citronellol. Conduct a patch test if you have known allergies or sensitivities.
10. Can pregnant or breastfeeding women use it?
We recommend consulting your healthcare provider, as the formula contains essential oils. Many ingredients are considered safe, but professional guidance is advised.
11. How long will one 200 ml bottle last?
A consistent user applying 2-3 times weekly can expect the bottle to last approximately 3-5 months, depending on hair length and thickness.
12. How should I store it?
Store in a cool, dry place away from direct sunlight. Ensure the cap is tightly closed after use to preserve purity and potency.
13. Is it vegan, cruelty-free, or organic?
The formula is cruelty-free and uses highly pure botanical oils. All ingredients are organic and ethically sourced.
14. What if I don’t see the results I expect?
Hair cycles and individual responses vary. If you don’t notice improvement after 8-12 weeks, contact our customer support for guidance on optimising your routine.
15. Can it be used with other hair products like shampoos or conditioners?
Yes. Elixir by Zayt complements your existing routine. Apply as a finishing oil, pre-wash treatment, or leave-in serum alongside a gentle, sulphate-free shampoo and conditioner.
16. Can I use it on the scalp for hair growth?
Yes. Massaging a few drops into the scalp can improve circulation, strengthen follicles, and support healthy hair growth over time.
17. How do I perform a patch test?
Apply a small amount to the inner arm and wait 24 hours. If redness, itching, or irritation occurs, do not use the product.
18. Does it help with dandruff or scalp irritation?
Yes, the natural oils and essential oils soothe dryness, flakiness, and mild irritation, promoting a balanced, healthy scalp.
19. Can children use it safely?
Yes, children aged 2 and above can safely use Elixir by Zayt. Apply sparingly and monitor for sensitivity.
20. How can I contact Zayt customer support?
Email us at support@zayt? or use the Contact Us form on our website. We’re happy to help with product queries, orders, and tailored guidance.
21. Can I change or cancel my order after placing it?
You can request a change or cancellation within 1 hour of placing your order by emailing support@zaythaircare.com. After that, the order may already be processed or shipped.
22. What payment methods do you accept?
We accept Visa, MasterCard, Maestro, PayPal, and Apple Pay for safe, secure checkout.
23. What happens if my product arrives damaged?
Please contact us within 1 working day of delivery, including photos of the damage and packaging. We’ll arrange a replacement or refund swiftly.
24. Is there a subscription or auto-replenish option?
Yes! You can choose Subscribe & Save for regular deliveries (every 30, 60 or 90 days) with a small discount and priority dispatch.
25. What can I change within my subscription?
Via your Zayt account, you can update delivery frequency, add or swap products, skip an order, or cancel anytime.
26. Can I apply discount codes to subscription orders?
Discount codes can’t be combined with subscription savings, as each offers its own discount structure.
27. When will my delivery arrive?
For UK orders: 3–5 working days.
International orders: up to 25 working days, depending on customs. You’ll receive a tracking link once dispatched.
28. Do you ship internationally?
Yes, Zayt ships worldwide. Costs and delivery times vary by location, and local taxes or import duties may apply.
29. What should I do if I have trouble with the pump or dispenser?
Remove and re-seat the pump tightly. If the issue continues, contact support with a short video, and we’ll send a replacement if needed.
30. Is the fragrance of the Elixir strong?
No. The scent is a subtle botanical aroma that fades gently after application - luxurious but never overpowering.
31. Where can I find the full ingredient listing?
Ingredients are listed on every product page and on each bottle label. For ingredient-specific questions, email support@zayt?.
32. Is Zayt suitable for children?
Yes, Elixir by Zayt is safe for children aged 2 and up - apply gently and always patch test first.
33. What makes Zayt different from other hair oils on the market?
Zayt combines cold-pressed botanical oils, vegan-safe silicones, and scalp-nourishing nutrients for results that rival salon-grade treatments - with a cruelty-free, ethical approach.
34. What should I do if I don’t receive my order in the estimated time?
Check your tracking link first. If your parcel is delayed beyond the expected timeframe, contact us - we’ll work with the courier to resolve it promptly.
45. Can I combine Elixir by Zayt with heat-styling tools or chemical treatments?
Yes. Apply a small amount before styling to reduce heat damage. Let it absorb for 1–2 minutes before using hot tools for optimal protection.
